Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Downloadable software products
Some health and personal care items
How to return your item:
To complete your return, we require a receipt or proof of purchase. Please send this to: INFO@THEKILLINGTREE.CO.UK
Along with this please state:
- Reason for Return (e.g. Wrong Size)
- Action wanted (Refund/ Exchange/ Store Credit)
- Contact Email/ Phone Number
-Please fill this out BEFORE you return an item.
Once we have contact you back and received the returned item we will email you to notify that we've received your returned item. We will also notify you of the approval or rejection of your refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: INFO@THEKILLINGTREE.CO.UK
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We are perfectly aware that sometimes it's hard to guess your size over the internet. This is not a problem. We're happy to accept exchanges on all garments. Just email us at: INFO@THEKILLINGTREE.CO.UK and state reason for return etc. You will also be required to pay an additional postage fee:
- UK (£5.00)
- International (£12.00)
These fee's are not exempt in our 'Free Shipping' Deal. If you were eligible for Free Shipping on the initial order this doesn't make you exempt for exchange charges. All Exchange charges should be sent via paypal to: INFO@THEKILLINGTREE.CO.UK
Non collected Items
If an item isn't collected from the post office upon dispatch it's returned to us after 2 weeks. Once the item is back with us we will let you know that it wasn't picked up and returned to us, with this you will need to pay postage again for the item if you wish us to send it out or, you can get a refund minus postage cost. If you get 'free shipping' with your order, this doesn't protect you from the charges.
To return your product, you should mail your product to:
The Killing Tree Clothing Returns
168 Holland House Road
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund even if you were eligible for 'Free Shipping'.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.